07th February, 2016 (MAINS)

TODAYs ANSWER WRITING CHALLENGE FROM GS-IV

Q1. A private company is known for its efficiency, transparency and employee welfare. The company though owned by a private individual has a cooperative character where employees feel a sense of ownership. The company employs nearly 700 personnel and they have voluntarily decided not to form union.

One day suddenly in the morning, about 40 men belonging to political party gate crashed into the factory demanding jobs in the factory. They threatened the management and employees, and also used foul language. The employees feel demoralized. It was clear that those people who gate crashed wanted to be on the payroll of the company as well as continue as the volunteers/members of the party.

The company maintains high standards in integrity and does not extend favours to civil administration that also includes law enforcement agency. Such incident occur in public sector also.

(a) Assume you are the CEO of the company. What would you do to diffuse the volatile situation on the date of gate crashing with the violent mob sitting inside the company premises?

(b) What can be the long term solution to the issue discussed in the case?

(c) Every solution/action that you suggest will have a negative and a positive impact on you as (CEO), the employees and the performance of the employees. Analyse the consequences of each of your suggested actions.

[20marks/2015/GS-4] 250 words.

  • Umesh Sachin

    (a) As the CEO of the company, I would take the following steps to diffuse the volatile situation:-

    (i) Use of Emotional intelligence- To tackle such volatile situation it is important to use ones’ emotional intelligence, to appraise the situation in a better manner. I will call the leader of mob, and will try to manage and regulate his violent emotions. This may help in bringing the situation under control.
    (ii) Informing Police:- Since the situation involves law and order problem, I will inform the police about it. If issue is resolved peacefully then fine, otherwise police may take suitable action.
    (iii) Calling the political leader:- I will call the political leader, informing my inability to provide jobs to the men.
    I will also request him to call back his party members, as on his direction they will agree to leave.

    (b) In the long term, following steps can be taken:

    (i) I will get court orders, for police protection of our factory. It will help in keeping the mob away from our factory in future.
    (ii) I will also put additional barriers at the main entrance of the factory. It will restrict the entry of unwanted elements.
    (iii) Further I will issue strict guidelines regarding recruitment policy of the company. This will sensitize the people regarding our organizational values.
    (iv) I will also take help of media, to make the issue public. It will help in preventing any such attempt in future.

    (c) Evaluation of the consequences:-

    (i) Option 1 : Getting Court orders for police protection
    Merits
    1.1 It will boost the morale of employees, as there will be a sense of security.
    1.2 It will help in maintaining the performance of the company at highest standards.
    1.3 I will also be able to work with full dedication for the company.
    Demerits
    1.1 It may increase cost of company due to extra security requirements.

    (ii) Option 2 : Putting additional barriers
    Merits
    2.1 It will also boost morale of employees because of a sense of security.
    2.2 Performance of company will remain at highest standards.
    Demerits
    2.1 Will cause some inconvenience to employees who commute on daily basis.

    (iii) Option 3 : Issuing guidelines
    Merits
    3.1 It will instill a sense of confidence among the employees.
    3.2 Our organizational values will be clearly spelt out for everyone.
    Demerits
    3.1 It may not be that much effective for outside people.

    (iv) Option 4 : Taking help of media
    Merits
    4.1 Will sensitize outside people regarding our organizational values
    Demerits
    4.1 May also annoy the political party concerned.

  • Ashi Agarwal

    1. Assume you are the CEO of the company. What would you do to diffuse the volatile situation on the date of gate crashing with the violent mob sitting inside the company premises?
    Ans.The entire act was not only an unethical act, but was also a violent act, wherein goons misbehaved with the employees. The gate
    crashing was a punishable offence under the Indian Penal Code, so this not just a matter of ethics but also a matter of law and order.
    Therefore, being a CEO of the company I highly condemn the act and remain firm for maintaining the integrity and high standards of
    the company. I cannot allow them to set a wrong example else, the anti-social elements will paralyze the system of the society. And
    hence, I will take help of the local police to handle the situation.

    2. What can be the long term solution to the issue discussed in the case?
    Ans. The given case is an issue of violation of law and order and it has no relation with ethical values. Therefore, to deal with such antisocial elements I will seek help of local police administration and subsequently local authorities concerned with law and order. Legal
    action will be initiated to tackle the enormity of the acts and through this I will ensure that such acts do not repeat in future.

    3. Every solution/action that you suggest will have a negative and a positive impact on you as (CEO), the employees and the performance of the employees. Analyze the consequences of each of your suggested actions.
    Ans. Yes, it is true that there will be an impact on me as well as on the employees, but by taking such steps I have ensured that the
    employees must not feel insecure of their jobs and about the safety concerns. With legal procedures in procedure I have also gave a
    strong message to the anti-social element, if any present in the company. And they will be treated strictly if found guilty. As CEO I will
    be facing the difficulty in the short run but in the long run I would be able to secure the interest of the company’s welfare.